Refund and Return Policy – MEETTOPIS

Effective Date: 03/04/2025

Your satisfaction is our priority at MEETTOPIS. If you’re not fully satisfied with your purchase, please review our Refund and Return Policy below to understand how to proceed.

1. Return Eligibility

We gladly accept returns and exchanges within 30 days of receiving your order. To be eligible:
✅ Items must be unworn, unwashed, with all tags attached, and in their original packaging.
❌ Non-returnable items include clearance products, sale items, gift cards, and certain personal items (e.g., underwear, swimwear) due to hygiene reasons.

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:
📩 Contact Us: Email info@meettopis.xyz or call 307-621-0431 with your order number and reason for return.
📦 Return Instructions: Our team will provide a return address and guidelines. You must ship the return within 7 days of receiving these instructions.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
✔ Approved refunds will be processed within 7-10 business days to your original payment method.
⏳ Processing time may vary depending on your bank or payment provider.

4. Exchanges

🔄 Want a different size or color? When requesting an exchange, let us know your preference.
📦 Once we receive the original item, we will ship the new one. If unavailable, we offer store credit or a refund.

5. Non-Returnable Items

❌ The following items are not eligible for return or exchange:

• Clearance or sale items.
• Gift cards.
• Personal items such as underwear or swimwear (for hygiene reasons).

6. Damaged or Defective Products

📢 If you receive a damaged or defective item, please notify us within 48 hours of delivery.
📷 Provide clear photos of the defect when contacting support.
🚚 We will arrange a replacement or full refund at no extra cost to you.

7. Shipping Costs for Returns

🚚 Customers are responsible for return shipping costs unless the return is due to:
✅ A damaged or defective item.
✅ An error on our part (e.g., wrong item sent).

📌 We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Late or Missing Refunds

Haven’t received your refund yet? Follow these steps:
✔ Check your bank account.
✔ Contact your credit card company—it may take time for your refund to be posted.
✔ Still no refund? Contact us at info@meettopis.xyz for assistance.

Contact Us

For any questions or further assistance, reach out to our customer support team:
📧 Email: info@meettopis.xyz
📞 Phone: 307-621-0431

Thank you for shopping with MEETTOPIS – Your satisfaction is our priority! 💙